Scaniam plans and limits: response volume, credits, coupons and billing

Scaniam plans differ by how many responses your workspace can collect each billing month. Every feature except the AI event report is on every plan, including the Free plan. Over your monthly response limit, Scaniam keeps collecting, but the extra responses are saved and locked until you pay for them with credits or an upgrade.

What Scaniam plans are

Scaniam is gamified event lead capture and booth CRM for event marketers. Every workspace starts on the Free plan. You can subscribe to Starter and Premium in the app.

Scaniam plans meter one thing: the number of responses your workspace collects in a billing month. Features are not split by plan, with one exception. Every plan, including Free, has:

• the survey builder and every booth game;
• the Gift Station, the Sales Station and the Host Station;
• the Leads page across all your events, and the target accounts list;
• custom branding, QR codes and short links;
• the event dashboard and CSV export.

The exception is the AI event report, which needs Premium or above. Credits also cost less per response on higher plans.

Each plan's price and monthly response limit are on the pricing page. Prices show in US dollars or Indian rupees. Free needs no credit card and has no end date. Paid plans renew every month.

The rules

Rule	Detail
What counts	Each new response to one of your events counts once, in the billing month it arrives. Registrations from a registration page and responses entered at the Host Station count too.
Game before the survey	The response counts when the attendee submits the survey, not when they start the game. A game started and never followed by a survey does not count.
What does not count again	An attendee editing their answers later. A returning attendee that Scaniam recognizes, who keeps their first response. A registrant who later fills the booth form: it is the same response.
What is never counted	Redeeming a gift code. Rating a lead at the Sales Station. The example responses Scaniam adds to the Sample Event (new responses to it count like any other). Test responses from Preview in the survey builder or the Test Survey link on the event dashboard.
Test responses	A response is a test only when you open Preview or Test Survey in a browser where you are signed in as the workspace admin, within 30 minutes of opening it. After 30 minutes the page says Test link expired and new responses are real. A test link you forward to someone else makes real responses. Being signed in alone does not make a response a test.
Restoring or clearing tests	The event dashboard shows your test responses with Restore as real and Clear test data. Restore as real makes them count this month like new responses, and they are locked if you are over the limit. Clear test data deletes them.
Not limited	No plan limits the number of events, sales reps, game plays or gift redemptions. Only responses are metered.
Billing month	The billing month starts on the same day each month: the day your most recent paid plan started, or the 1st if the workspace never had a paid plan. It stays on that day after a move back to Free.
Reset date	The sidebar shows Resets and the date. The day changes at midnight UTC. If your plan started on the 29th, 30th or 31st, in a shorter month the count resets on that month's last day.
At the limit	Scaniam never stops collecting at the monthly response limit. Attendees still fill the survey, play the game and get their gift code.
Over the limit	A response that arrives after this month's included responses and your credits are used up is saved but locked.
Locked responses	A locked response stays locked, also in later months, until it is paid for. It does not unlock when the month resets.
What unlocks them	Credits unlock any locked response, from any month, oldest first. Upgrading unlocks this month's locked responses only. Responses in Junk or Archived unlock last.
What you paid for	Every response included in a month or covered by credits stays visible for good, also after a move to a lower plan or to Free.
Credits	1 credit = 1 response beyond your monthly response limit. Credits are used only after the month's included responses. Unused credits carry over.
Credit expiry	Credits you buy never expire. Credits from a coupon can have a use-by date. Scaniam uses the credits that expire soonest first and bought credits last. Credits already used are never taken back when they expire.
Deleting responses	Deleting a response does not give back responses used this month or credits. Moving a response to Junk or Archived does not give it back either. Deleting a locked response neither uses a credit nor frees room.
AI event report	Needs Premium or above. Every other feature on this page works the same on every plan.

What happens if...

If...	Then...
your workspace goes over its monthly response limit	Scaniam keeps collecting and locks the extra responses. On the event dashboard, a locked response shows a lock and "Attendee" instead of the name. Its contact details and gift code show as dots.
you export while some responses are locked	The event CSV export leaves out locked responses. On the Leads page, a lead whose every response is locked shows as Locked lead and is left out of the leads CSV.
a lead has some paid and some locked responses	The Leads page shows the lead with contact details from a paid response. The locked appearances show without their details.
you buy credits or redeem a coupon while responses are locked	Scaniam unlocks them right away, oldest first, as far as the credits go. A locked response from an earlier month uses one credit when it unlocks.
you upgrade while responses are locked	The higher limit unlocks this billing month's locked responses right away. Locked responses from earlier months need credits.
you subscribe or upgrade in the middle of a month	The new plan starts when its payment goes through, and your billing month restarts that day. The new plan's responses also cover responses locked earlier in the cut-short month.
you close the checkout without paying	Nothing changes. Your current plan stays.
you cancel your subscription	You keep the plan until the end of the paid month. Plan & Billing shows "Canceled - access until" and a date. Then the workspace moves to Free. The current month is not refunded.
you change your mind after canceling	A canceled plan cannot be resumed. When it ends, subscribe again from Plan & Billing. Before then, you can subscribe to a higher plan.
a renewal payment fails	Razorpay retries the payment. Plan & Billing shows Payment retrying. Your plan stays active during the retries. To keep the plan, pay from the Razorpay email or click Contact support on Plan & Billing.
every retry fails	Plan & Billing shows Paused and the date the plan ends. The plan stays for 7 days after the end of the paid month or the failure, whichever is later. Then the workspace moves to Free. To keep the plan, pay from the Razorpay email or click Contact support on Plan & Billing.
your workspace moves to Free	No events, responses, leads or credits are deleted. The monthly response limit and the credit price change, and the AI event report needs Premium again. Responses collected earlier this month count toward the Free limit.
Scaniam granted your workspace a paid plan	Plan & Billing shows "Granted by Scaniam", with the end date if there is one. The sidebar shows Granted until and the date. After the end date the workspace moves to Free.
a coupon cannot be used	Plan & Billing says why, for example "That coupon code is not valid.", "That coupon has already been used." or "This coupon has expired."

What Scaniam plans are not

• Scaniam plans are not feature tiers. Every feature except the AI event report is on the Free plan.
• Scaniam does not charge per sales rep, per event, per scan or per lead. One person who fills your survey at three events uses three responses and is one lead.
• Reaching the monthly response limit does not lose responses or turn attendees away. The extra responses are kept and locked.
• The monthly response limit is not the survey's Response cap. The response cap is an optional survey setting that closes one survey after a set number of responses.
• To compare Scaniam with renting the show's lead retrieval scanner, see the comparison pages.

How to subscribe, upgrade, buy credits, use a coupon or cancel

Every Scaniam billing step happens on the Plan & Billing page. Open it from the plan box in the sidebar: Upgrade plan on Free, Manage plan on a paid plan.

Subscribe from the Free plan

1. On Plan & Billing, pick $ USD or ₹ INR above the plan cards.
2. Click Subscribe to Starter or Subscribe to Premium. A Razorpay checkout window opens.
3. Pay. The page shows "Payment received - activating your plan" and updates by itself. The status row then shows "Active - renews" and a date.

Upgrade from Starter to Premium

1. On Plan & Billing, click Upgrade to Premium on the Premium card.
2. Read Upgrade to Premium?. You pay the Premium price today, and it renews every month from today. Unused Starter days are not refunded.
3. Click Upgrade and pay, then pay in the Razorpay window. Starter stops when the payment goes through. The upgrade uses the currency of your current subscription.

Buy credits

1. Click Top up on Plan & Billing, Top Up Credits in the sidebar, or Top up on a limit banner.
2. In Top up response credits, pick +100, +250 or +500, or type a whole number from 1 to 5,000.
3. Click Pay (the button shows the total) and pay in the Razorpay window. The window shows "Payment received". Your balance updates in a few seconds.

Use a coupon

1. On Plan & Billing, type the code under Have a coupon?.
2. Click Redeem. The page shows how many credits were added, and the date to use them by if they expire. Under Response credits, the page shows how many credits expire and when.

Cancel your subscription

1. On Plan & Billing, click Cancel subscription in the status row. The button shows only while the plan is active and not already canceled.
2. Click Yes, cancel, or Keep plan to back out.

To move to a lower paid plan, use Contact us to downgrade on the plan card.

Which plans

Scaniam plans differ by monthly responses, by the AI event report (Premium and above) and by the price of credits. See the pricing page for each plan's monthly response limit and price, and the Refund Policy for refunds. Bought credits are not refundable.

Common questions