Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid subscriptions on Scaniam (scaniam.com), operated by Red Qub Marketing Services (GSTIN: 19BJNPK5336C1Z4). Payments are processed by Razorpay.

Please read this policy carefully before subscribing. By starting a subscription, you confirm that you have read and agreed to these terms.

1. Subscription Plans

Scaniam offers monthly subscription plans (Starter and Premium). Subscriptions are billed automatically each month via Razorpay on the date the subscription was activated. The Free plan incurs no charges.

2. Cancellation Policy

You may cancel your subscription at any time from the Plan & Billing page in your dashboard, or by emailing support@scaniam.com.

• Cancellation takes effect at the end of your current billing period. You retain full access to your paid plan features until that date - no immediate downgrade.
• After the billing period ends, your workspace automatically moves to the Free plan. Every feature stays available on Free (except the AI event report); only the number of responses included each month changes. See the pricing for each plan's monthly limit.
• Your data (events, responses, contacts) is not deleted on downgrade - it remains accessible on the Free plan.
• Cancelling stops future charges. It does not generate a refund for the current billing period already charged.

3. Refund Policy

General rule - no refunds for completed billing periods

All subscription fees are non-refundable once the billing period has started. We do not issue pro-rated refunds for unused days within a paid month. This is standard for monthly SaaS subscriptions.

Response credits: credits you buy (top-ups) are non-refundable. Bought credits do not expire. Credits from a coupon may expire; the Plan & Billing page shows when.

Upgrades: when you upgrade (for example from Starter to Premium), the new plan starts when its payment goes through and renews monthly from that day. Your previous plan stops at that point, and its unused days are not refunded.

Exceptions - when a refund may be issued

A full refund for the most recent charge may be requested in the following cases:

• Duplicate charge: You were charged more than once for the same billing period due to a technical error.
• Service unavailability: Scaniam was completely inaccessible for more than 72 consecutive hours during your billing period due to a fault on our side (excluding scheduled maintenance or third-party outages).
• Accidental subscription: You subscribed unintentionally and did not use the service - request must be raised within 7 days of the charge and before any response beyond your Free plan's monthly limit has been collected in that period.

Refund requests outside these exceptions are evaluated on a case-by-case basis at our sole discretion. We genuinely want to be fair - if you have an unusual situation, reach out and we will do our best.

How to request a refund

Email support@scaniam.com with the subject line "Refund Request" and include:

• Your registered email address
• The date and amount of the charge
• The reason for your request

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. Approved refunds are processed back to the original payment method via Razorpay and typically appear within 5–10 business days depending on your bank.

4. Failed Payments & Subscription Pausing

If a renewal payment fails (insufficient funds, expired card, etc.), Razorpay retries the charge automatically. While it retries, your plan stays active. Once a retry succeeds, nothing changes for you.

If every retry fails, your plan stays active for 7 more days, counted from the end of your paid month or the day the last retry fails, whichever is later. The Plan & Billing page shows the exact date. After that, your workspace moves to the Free plan. Your data is not deleted. To continue on a paid plan, start a new subscription from the Plan & Billing page.

5. GST on Payments and Refunds

For Indian subscribers, all subscription prices are inclusive of GST at 18%. GST invoices are issued by Red Qub Marketing Services (GSTIN: 19BJNPK5336C1Z4) and sent to your registered email address after each successful charge.

For refunds, a credit note will be issued against the original GST invoice as required by Indian GST law. Refunds are processed for the full invoice amount inclusive of GST.

International subscribers (outside India) are not charged Indian GST on USD-denominated plans.

6. Free Plan

The Free plan is available at no charge and does not require a payment method. There is nothing to cancel or refund. You can use the Free plan indefinitely.

7. Enterprise & Custom Plans

Enterprise plans are negotiated individually. Refund and cancellation terms for Enterprise plans are governed by the separate agreement signed at the time of onboarding.

8. Contact Us

For any billing, cancellation, or refund queries: support@scaniam.com

Red Qub Marketing Services
GSTIN: 19BJNPK5336C1Z4
West Bengal, India