When the same person takes part in more than one of your events, Scaniam merges those appearances into a single lead automatically. You get one clean record per person, not a duplicate for every event they attended.
Why this matters
If you run several events a year, the same buyer often shows up at more than one. Without merging, that person becomes three or four rows in your list, and your follow-up looks careless. Scaniam keeps one record per person, so your list reflects real people, not raw scans.
What you see
- One lead per person, even if they attended several of your events.
- The full history on that lead, so you can see which events they came to.
- Accurate counts, because a returning attendee is not counted as a brand-new lead each time.
Good to know
- Merging works across every event in your workspace.
- It happens on its own as leads arrive. There is no button to press and no cleanup step on Sunday night.
Common questions
Do I have to merge duplicates myself?
No. Scaniam does it for you as leads come in. The merge happens automatically across all of your events.
What counts as the same person?
Scaniam matches on the contact details a person gives, such as their email or phone number, so the same person is recognised across events.
Does merging lose any information?
No. The merged lead keeps the history from each appearance, so you can still see every event the person took part in.